With the purpose of further improving global service effectiveness and customers’ satisfaction, Sungrow officially enabled its Indian service site in Gurgaon, near New Delhi, since November 1, 2013.
As one of the emerging PV markets, India is a key chapter of Sungrow’s overseas expansion strategy due to its abundant solar resource and huge energy demand. Recently, SUNGROW brand inverters have been deployed in a number of PV projects in this country, including a 5MW application in Rajasthan.
Sungrow authorized CTDI, a global engineering/repair/logistics service supplier, as the local service contractor in India. “We provide Sungrow’s Indian clients a one-stop service solution which contains: a bilingual hotline of Hindi and English; a 60,000 sq ft. area for repair and spare parts storage; technical engineers trained by Sungrow’s headquarters; real-time monitoring relying on customized software; replacements in place within 72 hours via air logistics as far as possible,” Anil Rai, country manager of CTDI India, said. “CTDI India is very happy to partner with Sungrow, who’s one of the leaders in Solar PV market. CTDI will support Sungrow in a more comprehensive way in the wake of Sungrow’s rapid growth in India in the near future.”
Along with this newly-launched Indian service site, Sungrow is gradually completing its global service system of the mainstream PV markets, and focusing on building up SUNGROW brand image throughout the world.